Riverview患者指南
我们承诺会照顾你.
Our goal is to provide the best 质量 care. To do so, we ask for feedback from patients like you. 您可能会通过电话、电子邮件或短信联系，并被要求完成一项保密调查. Please take the time to complete the survey. 您的反馈将帮助我们了解我们做得好的地方以及我们可以改进的地方.
隐私惯例 病人的权利 & 责任 关心你的护理
关于你入住的一些小事实.
对护理人员的支持
我们鼓励病人挑选一个关键的人在他们住院期间支持他们. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, 你可以发挥重要作用，确保你所爱的人在医院内外得到最安全和最好的照顾.
病人及家属护理
We participate in patient- and family-centered care. 我们认为，家庭在确保所有年龄段患者的健康和福祉方面发挥着重要作用. Our goal is to create partnerships among healthcare practitioners, 这将导致患者和家属的最佳结果，并加强安全交付, 质量, 非常高效。, 有效的, 及时护理.
离开前要知道的事情
护理人员可以通过回答以下三个问题来帮助确保他们所爱的人在住院后得到最好的结果:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, 等.)? Help your loved one arrange the details to make this happen—financial plan, 运输, 调度, 等.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, 剂量指示, 副作用, 处方续杯, 等.
- 我需要注意哪些健康警告信号，如果它们发生了我该怎么办? 帮助你所爱的人写下这些症状，以及他们的名字和联系电话.
If you feel like you need a break or help, reach out to friends and family. 并参考这里列出的资源: 全国看护联盟 | 家庭照顾者联盟 | 照顾者行动网络
关于您入住的事实
ATM
目前没有ATM机可用.
床边值班报告
We want you to feel comfortable and cared for throughout your stay, 所以在每次换班的时候——大约每12个小时——你的护士会把你的新护士介绍给你. 团队会讨论你的进展、药物和当天的检查安排. 问问题. The more you’re involved, the better and safer your care.
床边的技术
在你住院期间，你可以用电脑或平板电脑看医生和护士. 这些工具通过提供全天候监控来帮助他们照顾您, 各种资源以及与医疗团队其他成员的快速沟通. If you have any questions, ask your doctor or nurse.
Cafeteria
高点健康-河景咖啡馆
Location: 1st floor across from the main entrance
早餐时间:每天早上7点至9点
午餐时间:
每天上午11:30至下午1点
晚餐时间:
每天下午5时至5时30分
游客 may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.
打电话给护士
Your room is connected to the nursing station via an intercom system. 要呼叫护士，请按位于床边的护士呼叫按钮. 如果您对如何使用呼叫按钮有任何疑问，请让工作人员告诉您.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. 在高点医疗站-河景, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. Cellphones和其他通讯设备有很多与工作相关的好处, 包括获取医疗参考资料, 临床工具和患者信息.
电视频道列表
| 2美国广播公司 | 22 WJFB | 42一生 | 63年的风格 |
| 3个地方 | 23 TBS | 43岁的历史 | 64年氧气 |
| 4美国全国广播公司 | 24小时使用 | 44 HGTV | 65食品网 |
| 5哥伦比亚广播公司 | 25个迪斯尼 | 45岁的薄层色谱 | 66旅游频道 |
| 6狐狸17 | 26南方体育 | 46 CNBC | 70 FX |
| 7 WRTN | 27个CSS | 47 HLN | 71电视指南 |
| 8 PBS | 28 FS田纳西州 | 48福克斯新闻 | 80 G4 |
| 9 c - span | 29日的合同 | 49 csn 49 | 81卡通网 |
| 10日访问 | 30 CMT | 50 NBC体育 | |
| 11 ESPN | 31日广汽 | 51 MSNBC | |
| 12 QVC | 32 VH1 | 52 TWC | |
| 13日美国有线电视新闻网 | 33个打赌 | 53 truTV | |
| 14 WUXP (My 30) | 34 MTV | 54高尔夫频道 | |
| 15 TBN | ABC家庭 | 55珠宝电视 | |
| 16个小企业 | 36 AMC | 56布拉沃 | |
| 17个离子 | 37 Nickelodeon | 57其中不乏好看 | |
| 18 CW | 38 TNT | 58 E! | |
| 19日访问 | 39岁的发现 | 59电视天地 | |
| 20 fam (wgn) | 40动物星球 | 喜剧中心60 | |
| 21 WHNT | 41 A&E | 61 Spike TV |
关心你的护理
如果您对您的护理有任何疑问或担忧，请与您的护士或护理主管交谈. 如果您的问题仍未解决，请联系医院的患者维权人士. You also have the right to file your complaint with either:
The Tennessee Department of Public Health
詹姆斯·罗伯逊公园路710号
纳什维尔，田纳西州37243
电话:(615)741 - 3111
质量和病人安全办公室
联合委员会
文艺复兴大道一号.
伊利诺伊州奥克布鲁克街，60181
网站: www.jointcommission.org, then click “Report patient safety event”
有时，医疗保健选择可能涉及道德问题，例如希望拒绝挽救生命的治疗或对预先指示存在分歧. 我们的医学伦理委员会可以帮助你和那些在这里支持你的人做出艰难的决定. 如果需要帮助，可以找你的护士联系医学伦理委员会的人.
电器
为了您的安全，我们保留检查带入医院的任何电器的权利.
消防安全
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
花
花 are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.
听力受损
We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.
医院贵重物品保险箱
我们要求病人将他们可能拥有的任何贵重物品寄放在家人或家里. 如果您需要锁上贵重物品，请让您的护士与保安核实.
每小时四舍五入
护士会在白天每小时来一次，晚上每两小时来一次，检查你的舒适度, 帮助你改变床上的姿势, 协助去洗手间, and make sure you can reach your phone, 叫光, 个人物品也很容易.
家政服务
Housekeeping services are provided daily.
口译员及笔译服务
Interpreter services are available for patients. Please contact your nurse for assistance.
失物招领处
如果您在我们的设施丢失了物品，请联系保安.
邮件
寄到我们医院的邮件由医院志愿者从星期一到星期五送到病人手中. 花 may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.
邮件 received after discharge will be forwarded to the patient’s home.
药物
你在医院服用的所有药物都需要由医院工作人员开处方并给你. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
停车
Free parking is available to patients and family members. 设有残障人士停车位.
田园保健
If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact a chaplain from our volunteer list.
病人吃饭
Breakfast, Lunch, and Dinner are served to all patients based on diet. 游客 are welcome to visit the Dining Room during normal operating hours.
个人物品及贵重物品
Personal care items such as contact lenses, 眼镜, 助听器和假牙不用的时候可以放在床边的架子上. 请不要放在床上或餐盘上，以免丢失或损坏. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. 如果没有这样的选择，贵重物品可以根据您的要求由保安锁起来. 高点生命值-河景不负责更换个人物品.
公共厕所
为了每个人的健康和安全，我们要求访客不要使用病人洗手间. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
快速反应小组
如果你的病情恶化，而你没有得到你需要的即时护理，你可以打电话给快速反应小组作出反应.
如何呼叫快速响应:
- 用床头电话拨1175.
- Tell the operator ‘Rapid Response” and provide your name, 房间号码, 病人的名字和你关心的问题.
- The 快速反应小组 will be sent to your room.
吸烟
如果你吸烟或使用烟草
在医院期间，请不要出现尼古丁戒断症状. 您可以在医院就诊期间接受尼古丁替代疗法(NRT)或其他适当的支持. Please ask your nurse for more information.
电话
你的朋友和家人可以直接拨打615给你的病房打电话.735-5 + the last three digits of your 房间号码. 拨打本地电话，请先拨9，等待拨号音后，再拨您需要的号码. Long-distance may be placed by dialing 9 + 1 then the phone number.
关键数据
Main 615.735.1560
出院后问题 615.735.5363
营养/饮食服务 615.615.5378
医疗记录 615.328.6623
TV
每个病房都有一台电视机. 请为他人着想，在睡前把音量调低，关掉电视. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
自动售货机
在这里，你可以在急诊室等候区24小时找到饮料和小吃. Ask your nurse for the location of the closest vending machines.
来访的时间
探访时间可能会有变动. Please ask your nurse for official hours during your stay.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
- 一般的时间: 7:00 a.m. 到晚上9点.m. 注意: 病人 have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
- 儿科: 父母或其他成人支持人员必须始终陪伴患者.
访问在一夜之间
夜间探视病人必须与主管护士和/或护士经理协调，只有在某些情况下才允许. If overnight visitation has been approved, you will be given a visitor card by the nurse, 谁会告诉你如何从保安那里获得访客通行证. 请佩戴此徽章，并在您的夜间就诊期间始终留在候诊室或病房内. We reserve the right to revoke overnight privileges.
无线网络
As a service to our patients and visitors, Highpoint Health - Riverview通过医院提供免费无线上网服务. 请打开你的Wi-Fi设置, 选择Guest_Access, then follow the instructions on the popup window.